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Purchasing Information

Yearbook Ads FAQs

Please make sure the photos follow these guidelines before uploading them: 

  • Maximum image height and width: 8000 x 8000 pixels
  • Must be JPEG image format (.jpg, .jpeg, .jpe)
  • Must be RGB or Grayscale
  • Minimum of 107 DPI (dots per inch)
  • Images with 300 DPI will reproduce best
  • File should not be saved with any special characters including extra periods in the name
  • Photos must be loaded to the designer site first then can be dragged into photo box
  • The school reserves the right to edit ads per their guidelines

Once a photo has been placed in a photo box, you may zoom and crop a photo by using the magnifying glass icon found on the photo control bar (located directly above your placed photo).

You can also reposition a photo within a photo box by clicking and dragging the placed photo to your new desired position.

You can remove a photo from your layout by selecting the photo and clicking on the button marked 'X' found on the photo control bar (located directly above your placed photo).

The Ad Designer reduces the font size as you type to allow the maximum amount of text to fit in the allotted area. If you get a text limit message, you must use the delete or backspace key to delete some text since the font size has already been reduced as much as possible. 

Yes. If you choose a different size and layout during your design session, your text and photos will fit into the new selected layout without losing your work.

No. You are not able to make additional edits once you have paid and submitted your ad. Please proofread your work carefully before purchasing your ad. 

The revenue from your ad is used by the school to improve the yearbook and help keep it affordable for everyone.

This information counts down the number of days you have remaining to complete and purchase your ad. If you do not purchase your ad by the school's offer deadline, your saved work on the ad will be lost and the ad will not appear in the yearbook.

Manufacturing & Delivery

Yearbook & Accessories (No Charge Shipping)

For yearbook and yearbook accessories, Jostens is acting as agent for the school in its order placement and cash collection procedures. Distribution of yearbooks typically takes place in school. Please contact your school’s yearbook advisor for information on when you can expect your school to deliver your yearbook and other related items.

Accessories "Ships Direct" ($5.95 Shipping)

For items that ship directly to you, your order will ship within 1-2 business days after reciept of order. Standard shipping takes 5 - 7 business days. Express shipping takes 1-2 business days.

If you have not received your order after two weeks of business days, please call our toll-free number. Our Customer Service Representatives are available Monday-Friday, 8am to 5pm CST. 1.877.767.5217

Yearbook Changes & Cancellations

If you ordered your yearbook or yearbook products through your school, contact your school's yearbook adviser.

If you ordered your yearbook or yearbook products via mail, phone or online, email us or call 1.877.767.5217.

Please Note: Due to quick shipment of some yearbook products & accessories, cancellations are not possible. Please contact us a 1.877.767.5217 for assistance.

Personalized Products Return Policy

Due to the custom nature of personalized items, we are not able to process refunds or returns on personalized products.

With personalization products, Jostens is not responsible for errors in spelling, punctuation, or accuracy in the text entered by the customer. Please preview any custom text carefully and correct any mistakes prior to placing your order.