No Charge Adjustments
Jostens provides a set of repairs that are marked as no charge to you. As a reminder, there is no handling fee for the following repairs:
Clean and polish my jewelry
Jostens will always clean and polish your jewelry at no cost to you.
Re-apply the antique finish
The antique finish is the black color that appears in the contours of your jewelry. Over time this may fade.
Replace my birthstone
If your simulated birthstone or cubic zirconia is scratched, chipped or broken, we’ll replace it. Our Lifetime Limited Warranty does not cover diamonds and other genuine stones. Additional charges may apply if there is other damage.
I transferred to a different high school
If you change high schools, we'll manufacture jewelry appropriate to the design of your new high school without charge, prior to your graduation.
My high school graduation year changed
Should your year of high school graduation change, we'll update/change the graduation year on your jewelry for up to three (3) months after you graduate. Exception: Exclusive Millennium Collection rings or promotional rings will be replaced with rings of similar value.
Change my high school Design-A-Side®
Jostens offers a one time remake for underclassmen while in high school who desire or have a need to change their activity or mascot panel.
My college degree, graduation date or curriculum changed
If your degree letters or your date of graduation, or curriculum change, Jostens will replace your college ring with your correct graduation year and/or degree/curriculum. This is free of charge provided that your school remains the same. If your new degree or curriculum is from a different school than your original ring, a $60 remake fee applies.
My jewelry is defective
Jostens will repair defects in workmanship or material. We will replace your jewelry if repairs cannot be made due to defects in workmanship or materials.
If you are not completely satisfied with your Jostens jewelry, please contact us at 1.800.854.7464(USA) / 1.800.563.7603(Canada) for assistance.